Apology for erroneous shipment of campaign prizes

※This article is machine translated.

In the “Instagram Follow & Like Campaign” conducted by the character dress-up service “Pokecolo”, a situation has occurred in which products were mistakenly sent to non-winners.
We sincerely apologize for any inconvenience and concern this may have caused to the winners, to those who were sent prizes in error, and to our customers who enjoy our services.
We take this matter very seriously, and will take appropriate action in good faith and make every effort to prevent a recurrence of such an incident.

About the case

In shipping the winning prize “Pokecolo Original Design Spring Sweatshirt” from the Instagram Follow & Like Campaign, which ran from March 25 to 29, 2022, the prize was mistakenly sent to 12 people who were not campaign winners.

2. cause

The system was designed to have an outside contractor obtain the winning customer’s address and our company send the package. However, due to a human error by the outside contractor who was in charge of the work, the correct address of the winner could not be obtained, resulting in the incorrect shipment of the package.

Our response and measures to prevent recurrence

Once again, we apologize to the winners and will send out the prizes. We would also like to apologize to those who were mistakenly sent prizes. From now on, we will ensure that information regarding our customers is properly managed only within our company.

4. Contact information

Pokecolo” Customer Inquiries: support@pokecolo.zendesk.com