{"id":6653,"date":"2023-04-27T21:07:35","date_gmt":"2023-04-27T12:07:35","guid":{"rendered":"https:\/\/cocone.co.jp\/contact\/"},"modified":"2026-09-30T11:34:17","modified_gmt":"2026-09-30T02:34:17","slug":"inquiry_form","status":"publish","type":"page","link":"https:\/\/cocone.co.jp\/en\/inquiry_form\/","title":{"rendered":"CONTACT"},"content":{"rendered":"\n<div class=\"p-inquiry__container\">\n    <section class=\"p-inquiry__content p-inquiry__contentTitle\">\n        <h2 class=\"c-heading__contentTitle -mb\">Recruitment and Careers<\/h2>\n        <a class=\"p-inquiry__item c-link\" href=\"https:\/\/cocone.co.jp\/en\/inquiry_form\/recruit\/\">\n            <p class=\"p-inquiry__itemText c-paragraph\">Regarding Recruitment &#038; Career Opportunities<\/p>\n            <span class=\"c-icon c-icon--link-out-column\"><\/span>\n        <\/a>\n    <\/section>\n    <section class=\"p-inquiry__content\">\n        <h2 class=\"c-heading__contentTitle -mb\">Apps and Services<\/h2>\n        <div class=\"p-inquiry__item js-accordion-trigger\">\n            <p class=\"p-inquiry__itemText c-paragraph\">ENSAPIA Apps and Services &#8211; Defects or Billing Issue Inquiries\n            <\/p>\n            <span class=\"p-inquiry__itemMark\"><\/span>\n        <\/div>\n        <div class=\"p-inquiry__inner js-accordion-target\">\n            <p class=\"p-inquiryInner__itemText\">\n                Please submit inquiries, feedback, or requests regarding the following apps and services through their\n                respective support channels described below.\n            <\/p>\n            <ul class=\"p-inquiryInner__list\">\n                <li class=\"p-inquiryInner__item\">\n                    <p class=\"p-inquiryInner__itemText -serviceName\">Pokecolo<\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        \u30fbIf you can launch the app: Please contact us by tapping the Menu icon in the top right corner\n                        of the \u201cMy Colony\u201d page in the app, then tap \u201cSettings\u201d followed by \u201cContact Us.\u201d\n                    <\/p>\n                <\/li>\n                <li class=\"p-inquiryInner__item\">\n                    <p class=\"p-inquiryInner__itemText\">\n                        \u30fb If you cannot launch the app:\n                        <a class=\"c-textLink -brandColor\" href=\"https:\/\/www.pokecolo.jp\/support\/\" target=\"_blank\"\n                            rel=\"noopener\">https:\/\/www.pokecolo.jp\/support\/<\/a><span\n                            class=\"c-link__icon -external-gray p-inquiryInner__itemTextExternal\"><\/span>\n                    <\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        Please contact us by tapping the \u201cContact Us\u201d button at the bottom of the home page of the above\n                        link.\n                    <\/p>\n                <\/li>\n                <li class=\"p-inquiryInner__item\">\n                    <p class=\"p-inquiryInner__itemText -serviceName\">Pokecolo Twin<\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        \u30fbIf you can launch the app: Please contact us by tapping the icon featuring nine dots at the\n                        bottom right of the app launch screen, followed by \u201cSettings\u201d and then \u201cContact Us\u201d.\n                    <\/p>\n                <\/li>\n                <li class=\"p-inquiryInner__item\">\n                    <p class=\"p-inquiryInner__itemText\">\n                        \u30fb If you cannot launch the app:\n                        <a class=\"c-textLink -brandColor\" href=\"https:\/\/www.pokecolotwin.jp\/\" target=\"_blank\"\n                            rel=\"noopener\">https:\/\/www.pokecolotwin.jp\/<\/a><span\n                            class=\"c-link__icon -external-gray p-inquiryInner__itemTextExternal\"><\/span>\n                    <\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        Please contact us by tapping the \u201cContact Us\u201d button at the bottom of the home page of the above\n                        link.\n                    <\/p>\n                <\/li>\n                <li class=\"p-inquiryInner__item\">\n                    <p class=\"p-inquiryInner__itemText -serviceName\">POKEUNI (Pokecolo Universe)<\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        \u30fbPlease contact us by tapping the icon at the upper right of the app\u2019s launch screen, then\n                        selecting &#8220;Contact Us.&#8221;\n                    <\/p>\n                <\/li>\n                <li class=\"p-inquiryInner__item\">\n                    <p class=\"p-inquiryInner__itemText -serviceName\">Livly Island<\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        \u30fbPlease contact us by tapping the icon at the bottom right of the app\u2019s launch screen, and then\n                        tap the \u201cContact Us\u201d button.\n                    <\/p>\n                <\/li>\n                <li class=\"p-inquiryInner__item\">\n                    <p class=\"p-inquiryInner__itemText -serviceName\">LIVING with LIVLIES Worlds of What Ifs<\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        \u30fbPrior to the release of LIVING with LIVLIES, please contact us via the following email\n                        address: support@lwlivlies.zendesk.com\n                    <\/p>\n                <\/li>\n                <li class=\"p-inquiryInner__item\">\n                    <p class=\"p-inquiryInner__itemText -serviceName\">Sensil<\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        \u30fbPlease contact us by tapping &#8220;Contact Us&#8221; at the bottom right of the app\u2019s launch screen.\n                    <\/p>\n                <\/li>\n                <li class=\"p-inquiryInner__item\">\n                    <p class=\"p-inquiryInner__itemText -serviceName\">Cats Atelier<\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        \u30fbPlease contact us by tapping &#8220;Contact Us&#8221; at the upper right of the app\u2019s launch screen.\n                    <\/p>\n                <\/li>\n\n                <li class=\"p-inquiryInner__item\">\n                    <p class=\"p-inquiryInner__itemText -serviceName\">hange<\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        \u30fbhange Support:\n                        <a class=\"c-textLink -brandColor\" href=\"https:\/\/help.hange.jp\/hc\/\" target=\"_blank\"\n                            rel=\"noopener\">\n                            https:\/\/help.hange.jp\/hc\/<\/a>\n                        <span class=\"c-link__icon -external-gray p-inquiryInner__itemTextExternal\"><\/span>\n                    <\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        Please contact us by tapping &#8220;Contact Us&#8221; in the upper right corner of the above site.\n                    <\/p>\n                <\/li>\n                <li class=\"p-inquiryInner__item\">\n                    <p class=\"p-inquiryInner__itemText -serviceName\">Purenista<\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        \u30fbIf you can launch the app: Please contact us by tapping the Menu icon in the top right of the\n                        app&#8217;s launch screen, followed by \u201cSettings\u201d and then \u201cContact Us\u201d.\n                    <\/p>\n                    <br \/>\n                    <p class=\"p-inquiryInner__itemText\">\n                        \u30fbIf you cannot launch the app:\n                        <a class=\"c-textLink -brandColor\" href=\"https:\/\/www.purenista.jp\/\" target=\"_blank\"\n                            rel=\"noopener\">\n                            https:\/\/www.purenista.jp\/\n                        <\/a>\n                        <span class=\"c-link__icon -external-gray p-inquiryInner__itemTextExternal\"><\/span>\n                    <\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        Please contact us by tapping the \u201cContact Us\u201d button at the bottom of the home page of the above\n                        link.\n                    <\/p>\n                <\/li>\n                <li class=\"p-inquiryInner__item\">\n                    <p class=\"p-inquiryInner__itemText -serviceName\">Chocotto Land<\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        \u30fbIf you can launch the app: Please contact us by tapping \u201cContact us\u201d on the lower left of the\n                        app&#8217;s launch screen.\n                    <\/p>\n                    <br \/>\n                    <p class=\"p-inquiryInner__itemText\">\n                        \u30fbIf you cannot launch the app:\n                        <a class=\"c-textLink -brandColor\" href=\"https:\/\/help.hange.jp\/hc\/\" target=\"_blank\"\n                            rel=\"noopener\">\n                            https:\/\/help.hange.jp\/hc\/\n                        <\/a>\n                        <span class=\"c-link__icon -external-gray p-inquiryInner__itemTextExternal\"><\/span>\n                    <\/p>\n                    <p class=\"p-inquiryInner__itemText\">\n                        Please contact us by tapping &#8220;Contact Us&#8221; in the upper right corner of the above site.\n                    <\/p>\n                <\/li>\n            <\/ul>\n        <\/div>\n    <\/section>\n    <section class=\"p-inquiry__content p-inquiry__contentTitle\">\n        <h2 class=\"c-heading__contentTitle -mb\">Business Inquiries<\/h2>\n        <a class=\"p-inquiry__item c-link\" href=\"https:\/\/cocone.co.jp\/en\/inquiry_form\/advertisement\/\">\n            <p class=\"p-inquiry__itemText c-paragraph\">Regarding Advertising &#038; Promotional Activities<\/p>\n            <span class=\"c-icon c-icon--link-out-column\"><\/span>\n        <\/a>\n        <a class=\"p-inquiry__item c-link\" href=\"https:\/\/cocone.co.jp\/en\/inquiry_form\/license\/\">\n            <p class=\"p-inquiry__itemText c-paragraph\">Regarding Licensing &#038; Intellectual Property<\/p>\n            <span class=\"c-icon c-icon--link-out-column\"><\/span>\n        <\/a>\n    <\/section>\n    <section class=\"p-inquiry__content p-inquiry__contentTitle\">\n        <h2 class=\"c-heading__contentTitle -mb\">Corporate Inquiries<\/h2>\n        <a class=\"p-inquiry__item c-link\" href=\"https:\/\/cocone.co.jp\/en\/inquiry_form\/media\/\">\n            <p class=\"p-inquiry__itemText c-paragraph\">Regarding Interview Requests &#038; Media Coverage<\/p>\n            <span class=\"c-icon c-icon--link-out-column\"><\/span>\n        <\/a>\n    <\/section>\n    <section class=\"p-inquiry__content p-inquiry__contentTitle\">\n        <h2 class=\"c-heading__contentTitle -mb\">Other<\/h2>\n        <a class=\"p-inquiry__item c-link\" href=\"https:\/\/cocone.co.jp\/en\/inquiry_form\/others\/\">\n            <p class=\"p-inquiry__itemText c-paragraph\">Inquiries other than those described above<\/p>\n            <span class=\"c-icon c-icon--link-out-column\"><\/span>\n        <\/a>\n    <\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Recruitment and Careers Regarding Recruitment &#038; Career Opportunities Apps and Services ENSAPIA Apps and Services &#8211; Defects or Billing Issue Inquiries Please submit inquiries, feedback, or requests regarding the following apps and services through their respective support channels described below. Pokecolo \u30fbIf you can launch the app: Please contact us by tapping the Menu icon [&hellip;]<\/p>\n","protected":false},"author":231311818,"featured_media":0,"parent":0,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"page-inquiry_form.php","meta":{"_acf_changed":false,"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-6653","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Inquiries can be made here.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" 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